Cancellation, Return and Refunds

Cancellation

a. You may cancel an order before it has been shipped. Please inform us about your decision within 24 hours of order placement and we will cancel the order at our end. In all such cases, the entire amount will be refunded in accordance with the refund policy.

b. If the order has been shipped, it will be not be eligible for cancellation. It will be dealt with in accordance with the return and replacement policy.

Refund  Policy

Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.

Return and Replacement Policy

a. Items damaged during shipment:  If the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person and contact our customer support mentioning your Order ID. A brand new replacement will be despatched to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back. Shipping charges for return will be borne by us in such cases.

b. Other Cases: All other cases will be eligible only for replacement within a period of 3 days from the date of receipt of the items. Returns and exchanges will be accepted only on “unaffected” devices "Unaffected" means a device has never been assembled, powered up, programmed, or otherwise changed. Similarly, for non-electronic items, the Company accepts returns only on unopened items within 3 calendar days from the date of receipt of merchandise. After 3 days, all sales are considered final.

c.    Returned products must be in the original box and/or packaging.

d.  For returns and replacement,  the customer must contact 3DPrintronics in advance, obtain the prior consent of 3DPrintronics and obtain a returns number (to be quoted on all returned correspondence). You will receive a call explaining the process, once you have initiated a return/exchange. You can return the item through a third-party courier service.

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