Shipping Policy

Dispatch Time

a.   For all stock products listed on our site, the dispatch time is minimum 3 working days. For customised V-slot & T-slot & bulk orders, the dispatch time may be higher which shall be confirmed to the customer.

b.  X Carve, Prusa i3 Kits and Ordbot Hadron orders will be dispatched within 5 days of payment.

c.   If you have any questions regarding the dispatch time on any specific item, please contact us.

Domestic Shipping

a.   Our default carrier is DTDC air. We also use India Post Speed Post for regions where dtdc service is not good. Large orders of V-slot & T-slot as well as bulk orders of other heavy items will be shipped by Dtdc ground since the cost by air is very high and same will be discussed with the customer before finalising the order.

b.   The shipping charges will be paid by the customer and will be indicated clearly while the customer places the order. In case the customer wants to use any other shipping method, he may contact us for an estimate.

c.  Usually the delivery by dtdc is within 3 working days. However, should a delay occur we shall take up the case expeditiously with dtdc to deliver packages at the earliest.

International Shipping

a.   International customers may choose any of the available methods listed on the order page to get their items shipped. The shipping charges will be calculated automatically and shown clearly to the customer while placing the order.

b.   The buyer, is responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and can't give you an estimate of the cost, because it varies widely around the world. Please do your research so you're ready to get your package cleared through customs, and have an idea of what the additional cost will be.

Delivery

a.   3DPrintronics will aim to deliver Products in accordance with the Customer’s order. The Customer’s delivery options, and the prices for them, will be  notified to the Customer at the time of order.

b.    Delivery will be made to the address as entered by the customer.

c.   Times and dates for delivery quoted by 3DPrintronics is approximate only and we shall not be liable for the consequences of any delay in delivery.

d.    If any delivery is late, the Customer must notify 3DPrintronics, and we will endeavor to ascertain if the product has been delivered on the expected  delivery time to the customer. 3DPrintronics may also, at its discretion, refund the total delivery charge to the Customer. If a revised delivery time is not acceptable 3DP may also, at its discretion, offer an alternative delivery option. 3DP may notify the Customer if 3DP will be unable to fulfill any order for Extended Range Products and will provide alternative options. These are the Customer’s exclusive remedies for late delivery.

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